Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of the noorflows.com website and any consulting services provided by Noorflows LLC, a Wyoming limited liability company ("noorflows", "we", "us"). By purchasing a product or engaging noorflows for consulting services, you agree to these Terms.

2. Services

noorflows builds and maintains AI and automation systems. Engagements include, but are not limited to:

• Written reviews of an existing system, delivered as a report
• Design, development and deployment of a new system
• Integration between systems you already run, and migrations between them
• Ongoing retainer-based support and maintenance of a delivered system
• Clean-up, de-duplication and migration of customer records

All engagements are consulting and development services. noorflows does not provide legal, financial, or compliance advice.

3. Engagement structure

Fixed-price engagements

All project-based engagements are fixed-price. Before work begins, you will receive a written scope document detailing:

• Specific deliverables
• Timeline and milestones
• Total price
• What is and is not included

Work does not begin until the scope document is mutually agreed upon and payment is received.

Retainer engagements

Retainer engagements are sold as the monthly plan in section 7A — Watch, Guard and Managed. What each level covers, how changes are handled and how either side ends it are set out there rather than in a separate agreement.

Communication

All communication is asynchronous and email-only. There are no video calls, phone calls, or real-time chat requirements. You will receive written progress updates. Every decision and deliverable is documented in writing.

4. Payment

There is no checkout on this site. Work begins with a fixed price agreed in writing by email. Payment details are confirmed with that agreement.

Prices are listed in USD.

5. Bug-fix guarantee

All deliverables include a post-delivery bug-fix guarantee. If a workflow or system delivered by noorflows contains a bug — defined as behaviour that deviates from the agreed scope document — it will be fixed at no additional charge within the guarantee period:

• Every one-off engagement: 90 days from delivery
• Ongoing retainers: covered for as long as the retainer is active

The guarantee covers bugs in the delivered work only. It does not cover issues caused by changes you or a third party made to the delivered work, upstream API changes by third-party services, or changes to the environment the delivered system runs in that were not part of the original scope.

6. Refund policy

Digital products (self-serve agent templates)

Self-serve digital products — the Core agent templates purchased directly from this site or from a marketplace listing — carry a 30-day money-back guarantee, no questions asked. Email hello@noorflows.com within 30 days of purchase and the payment will be refunded in full. No scope document is required and no reason needs to be given.

Consulting and done-for-you builds

If the delivered work does not meet the requirements defined in the written scope document, you are entitled to a full refund within 7 days of delivery.

Two-week delivery guarantee (agent builds)

Where a done-for-you agent build is advertised as "live in 2 weeks", the build fee is waived if the agreed scope is not delivered within 14 calendar days of kickoff. Kickoff is the later of: the written scope being signed off, and the access the build requires (credentials for the platforms, store or CRM the work runs against, and any content or data named in the scope) being provided.

The clock pauses during any period where noorflows is waiting on your input, access, or approval, and does not run over scope changes requested after kickoff. The guarantee covers the build fee only, not third-party costs such as hosting or model usage.

To request a refund, email hello@noorflows.com with a description of how the deliverables fail to meet the agreed scope. Refunds are returned by the same route the payment was made.

Refund eligibility requires:

• A written scope document was agreed upon before work began
• The request is made within 7 calendar days of final delivery
• The deliverables demonstrably fail to meet the scope

Refunds are not available for change-of-mind, scope changes requested after delivery, or for work that functions as specified in the scope document.

7. Customer-record services

This section applies to the three customer-record services — Data Health Check, Clean and Confirm and Move and Confirm. Where it differs from any other section, this section governs those Orders.

The monthly plan that keeps delivered work running is not one of them and is governed by section 7A. Until 2026-08-17 it was a customer-record service called “Keep it clean”; it now covers everything we build, not records alone.

7.1 What the words mean

• Access Pack — all three of: working credentials with enough permission to read the source system, and to write to the target system where the Order includes a move; the agreed field decisions, meaning which fields move, which merge rule wins and which records are excluded; and the name and email of one person authorised to answer questions and accept the report.
• Start Date — the first working day after we hold the complete Access Pack. A partial Access Pack does not start the clock.
• Delivery Date — the Start Date plus the working days stated in the Order: 5 for a Data Health Check, 15 for Clean and Confirm, 20 for Move and Confirm.
• The report — our written reconciliation report: record counts, duplicates resolved, record links checked, attachments checked by count and total size, and every exception listed, each shown before and after.
• Reconciles — every figure in the report matches its expected value, and every difference appears in the exceptions list with a stated cause.
• Client Delay — any period in which we are waiting on you for credentials, a decision, an approval or restored access, having asked in writing.
• Records — the total number of rows across all objects in scope, counted at the Start Date.

7.2 The clock

The clock starts on the Start Date. Not on signature, and not on payment.

The clock pauses for the whole of any Client Delay and resumes on the first working day after it ends. The Delivery Date moves out by the same number of working days.

We will confirm the Delivery Date in writing within one working day of receiving the complete Access Pack. That confirmed date is the one the late credit is measured against.

If the complete Access Pack has not reached us within 30 calendar days of the Order, we may move the work to the next available slot. Anything already paid stays credited to you for 6 months and is not forfeited.

7.3 The late credit

If we deliver the report after the confirmed Delivery Date, you receive a credit of 20% of the total price for that Order.

The credit applies once per Order. It does not accrue per day, per week or per milestone, and it does not compound. It does not apply where the delay is caused by Client Delay or by an event outside our reasonable control.

The credit is applied against the final payment, or refunded within 10 working days where the Order is already paid in full.

7.4 Accepting the report

The report is the sole acceptance criterion for the work. It is written so that someone who was not involved in the project can decide whether it passes or fails.

You have 5 working days from delivery to accept the report or to send a written list of defects. If nothing is sent within those 5 working days the report is treated as accepted and any remaining payment falls due. A defect means a figure in the report that is wrong. It does not mean a change of mind about scope.

7.5 It reconciles, or you don’t pay

If the report does not Reconcile, you pay nothing for that Order, and anything already paid — including any deposit — is refunded in full within 10 working days.

We check the report before you see it. Where it does not Reconcile we say so ourselves and apply this clause. You do not have to find it.

This clause does not apply where the failure to reconcile is caused solely by data that the source system’s interface will not release, and that limitation was recorded in the exclusions list before work began.

7.6 How the two remedies work together

• On time, and it Reconciles — you pay in full.
• Late, and it Reconciles — you receive the 20% credit.
• On time, and it does not Reconcile — full refund.
• Late, and it does not Reconcile — full refund. The late credit is absorbed into it; nothing beyond 100% is ever payable.
• Late because of Client Delay — you pay in full and no credit arises.

In no circumstances does the total of all credits and refunds under this section exceed the fees paid for that Order.

7.7 Record caps, scope and exclusions

Each Order states a record cap: 25,000 records for a Data Health Check, 25,000 for Clean and Confirm and 25,000 for Move and Confirm. The monthly plan’s own cap is in section 7A.

If the true record count at the Start Date is above the cap we will say so before starting and quote for the excess. We will not start the work and invoice a surprise afterwards.

The exclusions list is agreed in writing before work begins. Anything on it is out of scope and is not a defect. Work outside the agreed scope is a new Order with its own price and its own Delivery Date.

7.8 Your systems, your credentials

The work is carried out inside your own systems, using credentials you issue and can revoke at any time. Credentials issued to us are revoked by you when the Order closes.

Where any personal data has to be processed outside your systems, that processing is covered by a separate data processing agreement.

7.9 Liability for these Orders

Our total liability for any Order under this section is limited to the fees paid for that Order. Every report carries the name of the person who signed it.

7A. The monthly plan

This section applies to the monthly plan sold as Watch, Guard and Managed. It is one plan at three levels and it covers anything we have built for you, whatever service built it.

7A.1 What it is, and what it is not

• The plan is optional. Nothing we deliver depends on it, nothing switches off without it, and it is offered after a build rather than before.
• It is not a licence and not a support contract for third-party software. The systems, accounts and credentials remain yours throughout.
• It does not include new builds. Work beyond keeping the delivered system running is quoted separately before it starts.

7A.2 The three levels

• Watch — we are told when a run fails and we tell you; a written note each month of what ran, what failed and what we did; broken things fixed by the next working day.
• Guard — everything in Watch, plus we check the runs that finish but do nothing where there is something to count; broken things fixed the same working day; changes are unlimited and worked from a queue.
• Managed — everything in Guard, plus we operate the system rather than you; a named person and a named backup; reachable outside business hours where something is genuinely down; your queued changes are worked ahead of other clients’.

7A.3 Changes, and what “unlimited” means

On Guard and Managed you may request as many changes as you like. They are worked in the order received. Unlimited means we do not cap how much you may ask for; it does not mean everything is done at once, and we will tell you where a request sits rather than leave you guessing. A request that is a new build rather than a change to the delivered system is quoted before it starts.

7A.4 The monthly report, and what happens if we miss it

Every level includes a written note each month. Where a month’s note is not delivered, that month’s fee is credited in full. This is the same remedy that applied to “Keep it clean” before this section existed.

7A.5 Scope and cap

The plan covers the systems named in the Order. Where the work includes re-checking customer records, that runs on one system, up to 100,000 records — a higher ceiling than the one-off record services in §7.7 because a repeat check is a smaller job: there is no move to correct and no field mapping to agree.

7A.6 Stopping

Either of us may end the plan on thirty days’ written notice, for any reason or none. On ending you keep everything — the systems, the accounts, the credentials and every document delivered. Fees already paid for a completed month are not refundable; a month begun and then ended by us is credited pro rata.

8. Intellectual property

Client ownership

Upon final payment, you own all deliverables produced during the engagement. This includes:

• Workflow and automation definitions, in the format the platform exports
• Custom code, functions and nodes written for the engagement
• Documentation, runbooks, and setup guides
• Configuration files and infrastructure-as-code templates

You may use, modify, redistribute, or resell the deliverables without restriction.

noorflows retains

noorflows retains the right to:

• Use general knowledge, techniques, and patterns gained during the engagement in future work (no client-specific data or proprietary logic)
• Reference the engagement in portfolio materials (company name and general scope only) unless an NDA is in place

Pre-existing materials

Any frameworks, templates, or tools that existed before the engagement and are incorporated into deliverables are licensed to you on a perpetual, royalty-free, non-exclusive basis.

9. Confidentiality and NDA

noorflows treats all client data, credentials, and business logic as confidential by default. We do not share client information with third parties.

A formal Non-Disclosure Agreement (NDA) is available on request at no additional charge. If you require an NDA, request one before the engagement begins.

10. Client responsibilities

For engagements to proceed on schedule, you agree to:

• Provide timely access to systems, credentials, and documentation required for the work
• Respond to clarification requests within a reasonable timeframe
• Review and accept deliverables within the agreed timeline
• Maintain backups of your own systems and data

Delays caused by the client (unanswered questions, withheld access, delayed reviews) may extend the project timeline proportionally.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• noorflows’ total liability for any claim arising from an engagement shall not exceed the total amount paid by you for that engagement
• noorflows is not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost data, business interruption, or cost of substitute services
• noorflows is not liable for damages caused by third-party services, APIs, or platforms integrated into the delivered work, including but not limited to downtime, API changes, or data loss by those services

12. Disclaimer of warranties

The website and its content are provided "as is" and "as available" without warranties of any kind, express or implied.

Consulting deliverables are warranted only to conform to the written scope document for the duration of the applicable bug-fix guarantee period. No other warranties are made regarding deliverables, including any implied warranties of merchantability or fitness for a particular purpose.

13. Termination

Either party may terminate an engagement at any time by written notice (email).

• If you terminate: You will be charged for work completed up to the termination date, and any completed deliverables will be delivered to you
• If noorflows terminates: You will receive a full refund for any undelivered work

The monthly plan is ended under section 7A.6 — thirty days’ written notice, from either side, for any reason or none.

14. Governing law and disputes

These Terms are governed by and construed in accordance with the principles of international commercial law. Both parties agree to attempt to resolve any dispute arising from these Terms or any engagement through good-faith negotiation via email before pursuing any other remedy.

If a dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through arbitration under the rules of any mutually agreed arbitration body.

15. Modifications

We may update these Terms from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of the site or services after changes constitutes acceptance of the updated Terms.

Changes to these Terms do not retroactively apply to engagements already in progress. Active engagements remain governed by the Terms in effect at the time the scope document was agreed upon.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Contact

For any questions about these Terms:

Noorflows LLC
221 N Hogan Street, STE 414-65343
Jacksonville, FL 32202, USA
hello@noorflows.com
noorflows.com