The post-purchase agent that handles "where's my order" and refunds — and never moves money on its own.
After checkout, the same questions flood in: where's my order, did my refund go through, I want a refund. This agent answers them instantly from your real Shopify data — and when a refund is requested, it checks eligibility, flags the risks, and hands you a one-click approve. Run a real order through it below.
Own the agent (it runs in your own automation tool, n8n) on your own Shopify — no per-ticket fee — or have us build it on your store. 30-day money-back guarantee.
Run the agent · live
A real order. A real question. Its decision.
Pick an order and a question — or ask for a refund and watch the governed gate kick in. This is not a mock-up: you're talking to the real production agent (n8n + Claude) running against real orders in a live Shopify store.
Everything inside this agent
The whole post-purchase arc — handled, safely
Where's my order — answered right
- · Per-shipment status
- · Real tracking + carrier link
- · Shows data freshness
- · Graceful “not shipped yet”
Refunds, governed
- · Refund status, instant
- · Requests priced by code
- · One-click Approve / Deny
- · Never auto-moves money
Fraud-aware, can't be tricked
- · Eligibility decided by code
- · Flags high-value & repeat refunders
- · Identity-gated
- · Ignores prompt-injection attacks
Handoffs that don't infuriate
- · Full context + a draft reply
- · Never re-asks the customer
- · Angry → straight to a person
- · “Talk to a human” always visible
Every language, every channel
- · Replies in their language
- · Chat, email, or helpdesk
- · Multi-currency aware
- · Proactive delay alerts (soon)
Provable, and yours
- · Append-only audit log
- · Idempotent — no double-refunds
- · Runs on your n8n
- · Dispute-defense record
Own it vs rent it
The post-purchase stack you own — not rent by the ticket
The incumbents are capable — and they bill forever, per conversation or per return, and several act on their own. This one is yours, governed, with refunds behind your approval.
| What you're comparing | This agent | Gorgias AI | Loop / Returns apps |
|---|---|---|---|
| What it costs | $197 to own the workflow, or built for you (founding $2,997) — then yours, no per-ticket fee | ~$1.26–1.40 per resolved conversation, forever | $3.6–4.5k/yr base + per-return overages |
| Who owns it | You — runs on your n8n + Shopify | Rented platform | Rented platform, renewal contracts |
| Refunds | Priced + risk-checked, then your one-click approval | Can auto-act; AI has closed tickets unanswered | Automated; documented wrong-refund bugs on promos |
| Grounding & audit | Grounded in your order data; full audit log you keep | On their platform | On their platform |
| Time to live | ~2 weeks, money-back on scope | Fast, but per-ticket meter starts immediately | Often 4–12 week implementations |
Competitor pricing and behavior as publicly reported, June 2026 (Gorgias resolution-cost teardown; Loop pricing + reviews). Their products are good — the difference is ownership and the approval-gated money flow.
Questions, answered straight
Frequently asked questions
Can the agent actually issue refunds?
Yes — but it never moves money on its own. It checks eligibility (in-policy, not already refunded, fraud signals clear), prices the refund correctly from Shopify, then emails you a one-click Approve / Deny. Nothing is refunded until you click. That is the whole point: the AI proposes, a human decides.
How is this different from Gorgias, Loop, or Richpanel?
Those are rented, per-conversation or per-return, forever — and several auto-act or close tickets unanswered. This agent you own on your own n8n: no per-ticket fee, every answer grounded in your real order data, refunds gated behind your approval, and a full audit log you keep. Same job, without the forever-bill or the bluffing.
What does it answer on its own vs hand to a human?
On its own: where's-my-order (per shipment, with tracking and data freshness) and refund status (exact amount, processed date, card-posting window). To a human: refund requests (for your approval), anything angry or disputed, fraud signals, multi-currency edge cases, and anything outside its scope — always with full context attached, so your team never re-asks the customer for information.
How does it protect me from refund fraud and scams?
Eligibility is computed by code, not the chatbot — so it can't be sweet-talked into a refund. It surfaces risk flags (high value, refund within 24h, prior refunds, outside the policy window) right in your approval email, and any signal routes the request to you instead of auto-processing. Every decision is logged for dispute defense.
Will it invent tracking numbers or refund amounts?
No. Every figure comes from your live Shopify data; the workflow blocks any number the agent can't ground in the order. If it doesn't know, it says so and offers a human — it never guesses.
What do I need, and how fast is it live?
It runs on your own n8n with your Shopify store connected. The done-for-you build is live in about two weeks, money-back if it misses the scope we agree. Start with a free pilot on one flow first if you'd like to see it on your real orders before committing.
Two ways to get it
From this demo to your store
Get the Post-Purchase Agent (Core)
Prefer to run it yourself? The ready-to-use setup (in your own automation tool, n8n) — answers "where's my order" and refund questions from your real Shopify data, and routes every refund to your one-click approve. Includes the step-by-step guide and a test pack to prove it on your store. You own it; no per-ticket fee.
Get the Core agent — $197 Founding ratePost-Purchase Agent build
The full agent on your store: order tracking, refund status, refunds that wait for your one-click approval, checks who's really asking, fraud checks, a complete record of every decision, and safe handling of other currencies. Never double-charges, documented, yours to own. Live in ~2 weeks, money-back on scope.
See the buildFree pilot
We wire the agent to your Shopify and one task — “where’s my order?” or refund status — free, in a few days. You watch it answer on your real orders before committing. Our only ask: if it works, a named testimonial.
Start a free pilotTurn the post-purchase scramble into a calm, governed flow.
You just watched it answer, gate a refund, and hand off with context. Let's point it at your real store — start with a free pilot, or book 15 minutes to scope it.